Hong Kong MX Mooncakes

(1) Label Structure (2) Authentication Method (3) FAQ and solutions

(1) Label Structure

(2) Authentication Method

All Hong Kong MX Mooncakes packaging should carry an intact and undamaged security label. Consumer can use mobile apps to scan the QR code on the front layer of security label. It links to a video which demonstrate the security checking procedure.

Authentication procedure:
Peel off the front layer of the security label. Use the WeChat “Scan QR Code” tool to scan the QR Code on the bottom layer of the security label. Then enter the “WeChat Applet” of Hong Kong MX Mooncakes security checking platform. After choosing the language, the authentication result will be displayed.

Correct Result:

Your checking passed our authentication system. Thank you for your support.

Repeated Checking Result:

From our system record, the security code you provided has been checked before. Below shows the first-time checking record in our system. If the mentioned record was not checked by yourself,please beware of counterfeit products. Please contact us at the “Consultation” chat box for further assistance.

The first time checking record: XX / XX / 2022 (XX:XX)

Wrong Result:

The security code you provided is not in our system. Please beware of counterfeit products. Please contact us at the “Consultation” chat box and provide your purchase information for our further investigation.

(3) FAQ and solutions

Question

Repeated checking result shown on my first-time checking.

Cannot use WeChat scan QR Code tool to verify the security label.

Possible reasons

1.Consumer has checked the same code before but did not read the result properly.

2.The security code has been copied by counterfeiters.

Suggested action

Please check the first-time checking record shown. If it is not checked by yourself or if you are uncertain about the checking record shown, please contact us at the “Consultation” chat box for further assistance.

Please contact us at the “Consultation” chat box for further assistance.

Question	Possible reasons	Suggested action
Repeated checking result shown on my first-time checking.	1.Consumer has checked the same code before but did not read the result properly.	Please check the first-time checking record shown. If it is not checked by yourself or if you are uncertain about the checking record shown, please contact us at the “Consultation” chat box for further assistance.
Repeated checking result shown on my first-time checking.	2.The security code has been copied by counterfeiters.	Please contact us at the “Consultation” chat box for further assistance.
Cannot use WeChat scan QR Code tool to verify the security label.	Cannot use WeChat applet.	Please scan the QR Code on the security label front by any QR Code reader app. Then, contact us at the "Consultation" Chatbox for further assistance.